Collection and Use of Personal Information
Personal Information ("PI"): data that can be used to uniquely identify or contact a single person.
Non-Personal Information ("NPI"): data in a form that does not permit direct association with any specific individual.
Personal Information ("PI")
Examples of the types of PI that PJ Coeur may collect and use may include some of the following:
Collect: What Personal Information ("PI") We Collect
When you create a PJ Coeur ID, register your products, apply for commercial credit, purchase a product, download a software update, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
When you share your content with family and friends using PJ Coeur products, send gift certificates and products, or invite others to join you on PJ Coeur forums, PJ Coeur may collect the information you provide about those people such as name, mailing address, email address, and phone number.
In the U.S., we may ask for your Social Security number (SSN), but only in limited circumstances (e.g. when setting up a PJ Coeur account for you or when determining whether to extend commercial credit).
Use: How We Use Your Personal Information ("PI")
The PI we collect allows us to keep you posted on PJ Coeur's latest product announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
We also use PI to help us develop, deliver, and improve our products, services, content, and advertising. We may use your PI to send important notices from time to time, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with PJ Coeur, you may not opt out of receiving these communications.
We may also use PI for internal purposes such as auditing, data analysis, and research to improve PJ Coeur’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion, we may use the information you provide to administer those programs.
Non-Personal Information ("NPI")
Collection and Use of NPI
We also collect NPI. We may collect, use, transfer, and disclose NPI for any purpose. The following are some examples of NPI that we collect and how we may use it:
We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a PJ Coeur product is used, so that we can better understand customer behavior and improve our products, services, and advertising.
If we do combine NPI with Personal Information ("PI"), the combined information will be treated as PI for as long as it remains combined.
Cookies and Other Technologies
If you want to disable cookies, please check with your provider to find out how to do so. Please note that certain features of the PJ Coeur website will not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. PJ Coeur may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the PJ Coeur website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
PJ Coeur may at times make certain Personal Information ("PI") available to strategic partners that work with PJ Coeur to provide products and services, or that help PJ Coeur market to customers. PI will only be shared by PJ Coeur to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
PJ Coeur shares Personal Information ("PI") with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever PJ Coeur operates.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for PJ Coeur to disclose your Personal Information ("PI"). We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all PI we collect to the relevant third party.
Protection of Personal Information ("PI")
PJ Coeur takes precautions — including administrative, technical, and physical measures — to safeguard your PI against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
PJ Coeur online services such as Voice Kite use Secure Sockets Layer (SSL) encryption on all web pages where PI is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your PI while it’s transmitted over the Internet.
When you use some PJ Coeur products, services, or applications or post on an PJ Coeur forum, chat room, or social networking service, the PI you share is visible to other users and can be read, collected, or used by them. You are responsible for the PI you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please use caution and be judicious when using these features.
Integrity and Retention of Personal Information ("PI")
Access to Personal Information ("PI")
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at https://voicekiteid.voicekite.com/. For other PI, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if PJ Coeur is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the regional Privacy Contact Form.
We do not knowingly collect Personal Information ("PI") from children under 13. If we learn that we have collected the PI of a child under 13, we will take steps to delete the information as soon as possible.
To provide location-based services on PJ Coeur products, PJ Coeur and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your PJ Coeur content. This location data is collected anonymously in a form that does not personally identify you and is used by PJ Coeur and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services.
Some location-based services offered by PJ Coeur require your personal information for the feature to work.
Third-Party Sites and Services
PJ Coeur websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party Voice Kite vendor. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Company-wide Commitment to Your Privacy
To make sure your Personal Information ("PI") is secure, we communicate our privacy and security guidelines to PJ Coeur employees and strictly enforce privacy safeguards within the company.
PJ Coeur, LLC. Gorham, Maine, USA, 04038
Last updated: June 24, 2013